160 Cotton Creek Drive #270 • Gulf Shores, AL • 36542

Delivery Policy

Our Guarantee

Every Order Is Important To Us Because We Know How Important It Is To You. We Earnestly Endeavour To Please Every Customer With Beautiful Flowers And Accommodating Service. Knowing That Flowers Are A Perishable Natural Product And That Floral Arrangements And Floral Gifts Are Handmade, We Make Every Effort To Fortify Our Floral Products And Ensure The Quality, Accuracy, And Beauty Of Our Work. Many Variables Determine Whether A Flower Will Last As Long As Anticipated Or Whether A Designer Has Created Something Which You Will Enjoy. Because We Constantly Seek Ways To Bring Some Of These Variables Under Our Control For Improved Floral Performance, We Welcome Your Comments And Inquiries. Also, If You Are Not Completely Satisfied With The Quality Of One Of Our Products, Then Please Contact Us Immediately And We Will Promptly Take The Appropriate Action.

Substitution Policy
Fresh Flowers: We Are Committed To Delivering Your Important Emotional Sentiments On Time And As Fresh And Beautiful As Possible. Because Of The Nature, Seasonality, And Regional Availability Of Flowers It Is Sometimes Necessary To Make Substitutions Of Equal Or Greater Value. We Will Make Every Effort To Maintain The "Look And Feel" Of The Arrangement By Considering The Overall Shape, Size, Style, And Color Combinations. In Single-Variety Arrangements, The Variety Will Take Precedence Over Color. For Instance, If An Order Is For Yellow Daisies, They Will Substitute Another Color Of Daisies, Not Another Yellow Flower. White Roses And Cream Roses May Be Substituted For Each Other As Well As Peach Roses And Pink Roses. Purple And Pink Orchids May Need To Be Substituted For White Orchids And Visa Versa.

Plants: For Green And Blooming Plants, Similar Plants May Be Substituted Of Equal Or Greater Value. For One-Of-A-Kind Plants, Such As Orchids, We Will Make Every Attempt To Match The Plant Type, But May Substitute With Another Color. Containers For Plants Will Be As Close As Possible.

Gift Baskets: Substitutions Within A Basket May Be Made With Items Of Greater Or Equal Value If Necessary To Guarantee Freshness And Timely Delivery.Substitutions For Special Occasions: Due To The Importance Of Delivering Orders For Special Occasions, Such As Funerals, Birthdays, And Anniversaries, On Specific Days, We May Make A Substitution Of Equal Or Greater Value To Ensure Timely Delivery, If The Flowers You Requested Are Not Available, And We Are Not Able To Contact You Via The Phone Number(S) Or Email Address You Provided Us.

Delivery Policy
Specific Times: We Are Unable To Guarantee Delivery At A Specific Time, But We Are Normally Able To Deliver Within Four Hours On Orders. You May Request A Time Frame In The Special Instruction Box When Ordering, And We Will Do Our Best To Accommodate Your Request.

Same Day Delivery: If You Order Before 2:00 Pm In The Recipient's Time Zone, We Can Typically Deliver The Flowers The Same Day Monday Through Friday. For Same Day Service On Saturday Please Order By 12:00 Pm.

Specific Times: We Are Unable To Guarantee Delivery At A Specific Time, But We Are Normally Able To Deliver Within Four Hours On Orders. You May Request A Time Frame In The Special Instruction Box When Ordering, And We Will Do Our Best To Accommodate Your Request.

Delivery Times: Normal Delivery Times Are 9 Am-5 Pm.

We Accept Cancellations Up To 24 Hours Before Delivery.

If For Any Reason You Are Not Satisfied With The Arrangement That We Have Delivered, Simply Contact Our Customer Service Department At 251-948-0277 And We Will Replace, And Re-Delivery, The Arrangement At No Charge To You.

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